About UsPC Fuel are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
VAT 775 0483 13
Making A PurchaseMaking a purchase couldn't be easier. Just browse our catalogue by category and add items to your cart. After you have finished your selection, click on "View Cart" and you will be asked for the few details that we need to be able to satisfy the order.
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will contact you with the option to backorder where possible or cancel the order if requested.
We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.
Cards keyed online are automatically debited at the time of purchase.
Please note that all purchases must be made online using our website. We cannot accept orders received by post.
You may only place orders and make communications with us in English, and all contracts concluded between us will be in English.
Cancelling an Order
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days commencing the day after the date that the items were delivered, more information is available here http://www.hmso.gov.uk/si/si2000/20002334.htm. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.
To cancel a contract, write "Cancel Contract" on a piece of paper with your order details (a printout of an email will suffice). Package the items securely and send them to us with the invoice within 7 working days commencing the day after the date that the items were delivered. The return address is: 1 Victoria St, Forfar. DD8 3HU.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
When we receive the goods with the notice of your cancellation of this order, we will refund you.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you (unopened with all seals intact - applicable to software and cartridges). If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation by PCFUEL
We reserve the right to cancel the contract between us if:-
a) we have insufficient stock to deliver the goods you have ordered,
b) we do not deliver to your area, or
c) one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Information for business
The products sold on our site are provided for private domestic and consumer use only. Accordingly we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and /or loss from claims of third parties arising out of the use of the site or for any products or services purchased from pcfuel.
Shipping And HandlingThe website displays shipping options appropriate to the weight of your order and the region in which you say you live.
Delivery ScheduleYour order will normally be dispatched the same day if we receive it before 2pm UK time Monday to Friday with the exception of public holidays. Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive.
Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Back OrdersIf when processing your order we discover that a product is out of stock, we shall contact you and ask whether you would like this put on Back Order with a given delivery time.
Tax ChargesFor orders made from within the European Union, UK VAT is added. Our UK VAT registration number is 775 0483 13. Any other taxes or import duties will be the responsibility of the purchaser.
GuaranteeAll products carry a minimum of 1 year's warranty against failure and defects under reasonable operating conditions.
This does not affect your statutory rights as a consumer.
Reaching UsIf you need to reach us, please email: sales [@] pcfuel.co.uk or write: 1 Victoria St, Forfar. DD8 3HU.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All products also carry a minimum of 1 year's warranty against failure and defects under reasonable operating conditions. This does not affect your statutory rights as a consumer.
If you wish to return a product, please e-mail us (firstname.lastname@example.org) to let us know what you'd like to send back. We will reply requesting all the details we need to fulfil your request. We can then issue a returns authorisation number and instructions on how to complete the return. We recommend that you use a recorded-delivery service.
We will test any product for faults within 5 working days of receipt of the goods.
If no fault has been found then you will be emailed requesting the cost of returning the product to you.
Terms & Conditions last updated 25/05/2007
Returning Old Products - WEEE
The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").
As a retailer of electrical goods, PC Technology Services LTD committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. From July 1st 2007 PC Technology Services LTD will provide a free take back service on EEE to all customers who make a "like for like" purchase from PC Technology Services LTD.
Provided that within 28 days of a purchase of EEE from PC Technology Services LTD a customer brings in an old item of EEE to 1 Victoria Street, Forfar. DD8 3HU (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from PC Technology Services LTD, then PC Technology Services LTD will accept the old item free of charge.
PC Technology Services LTD free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (example: a new printer or purchased for an older printer). PC Technology Services LTD does not offer a home collection service.
Your old EEE product can be taken to our shop located at 1 Victoria Street, Forfar, DD8 3HU
As of 1st April 2007 all producers of electrical and electronic items are required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.
|Remittance Terms Our Terms and Conditions including your right to cancel an order under the EU Distance Selling Directives are explained on our website here: http://www.pcfuel.co.uk/acatalog/info.html|
PCFuel is a trading name of PC Technology Services Ltd Company Reg:357457